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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brad Schwickerath

December 4, 2023

5  out of  5 rating by Brad Schwickerath
"Warm and welcome experience every time."
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Kaleb Davis

November 30, 2023

5  out of  5 rating by Kaleb Davis
"Kaylee did a good job at teaching me what insurance is."
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Safiya Knighten

November 30, 2023

5  out of  5 rating by Safiya Knighten
"Kaylee did a phenomenonal job explaining the ins and out of my auto coverage while also explaining what add on may benefit me such as an umbrella policy which I never heard of and to find out it was very affordable left me feeling safer and well taken care of despite not having much knowledge on it at all. I can tell this agency has carefully created a team with individuals who are not only very knowledgeable in their work but also personable, patient and kind enough to explain things that would have overwhelmed me. Thank you Kaylee! And keep up they great work Jermy Rogstad - State Farm location!"
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Jean Weigel

November 17, 2023

5  out of  5 rating by Jean Weigel
"I talked this morning with Kaylee. She was very nice and very informative. I’m anxious to get my quotes and maybe save some money. Thank you again Kaylee."
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Lexi Retz

November 15, 2023

5  out of  5 rating by Lexi Retz
"As someone who is starting to learn more about insurance and dipping my toes into understanding the best coverage, I had immense help from Kaylee! She took the time to explain auto, life, renters, and umbrella policies and made sure to identify how they would benefit my personal life. I would highly recommend speaking with her and her team!"
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Amelia Hansen

November 15, 2023

5  out of  5 rating by Amelia Hansen
"Absolutely loved working with Kaylee! She helped break down everything for me, and made sure I understood. Great customer service and so nice!"
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Audrey Revier

November 14, 2023

5  out of  5 rating by Audrey Revier
"Kaylee Micheal was a great agent to talk to! She was very passionate and informative. She wanted to make sure I had the right coverage for my lifestyle, and gave me many options!"
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Tauna Mayhorn

November 13, 2023

5  out of  5 rating by Tauna Mayhorn
"Kaylee M. Was the one who I had my interview with. She spoke very clearly and explained the policy’s very thoroughly. Answered all my questions and I left the conversation with not only new knowledge but also excited to be fully covered within my means."
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November 7, 2023

5  out of  5 rating by Bree
"Kaylee Michael is an amazing agent to speak with! She answered all of my questions clearly. Great customer service!"
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Carrington Bush

November 7, 2023

5  out of  5 rating by Carrington Bush
"Kaylee was a great agent to speak with! She answered all of my questions clearly and spoke so calmly! Great customer service!"
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Liz Hamm

November 7, 2023

5  out of  5 rating by Liz Hamm
"Purchased life insurance policies today with Kaylee Michael. She did a great job. I would highly recommend this office for any of your insurance needs."
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Cassie Schelhaas

November 2, 2023

5  out of  5 rating by Cassie Schelhaas
"Spoke with Caitlin and Laura. Both were great when it came to customer service and answering any questions I had."
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Jerry Stratton

October 8, 2023

5  out of  5 rating by Jerry Stratton
"Trustworthy agent who is willing to go the extra mile. Have not in Charles City since 1987 but continue to believe in small town service and loyalty."
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Lori Laposky

September 24, 2023

4  out of  5 rating by Lori Laposky
"It's my insurance company so yeah"
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Mary Sevey

July 29, 2023

5  out of  5 rating by Mary Sevey
"Very helpful, friendly"
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Beth Culberson

May 26, 2023

5  out of  5 rating by Beth Culberson
"Parker did a great job communicating and asking me questions over the phone."
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Nick Nelson

May 26, 2023

5  out of  5 rating by Nick Nelson
"Parker is very good. He spoke with clarity and confidence. He knows his stuff."
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Hannah Johnson

May 25, 2023

5  out of  5 rating by Hannah Johnson
"Talked with Parker, very helpful with answering questions and giving me more information!!"
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Shelby Seddon

May 25, 2023

5  out of  5 rating by Shelby Seddon
"I talked to Parker and he was very nice and friendly. He offered great customer service and was able to answer any questions I had!"
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Luka Novick

May 25, 2023

5  out of  5 rating by Luka Novick
"Parker helped me out a lot today! Nothing but good things to say about him!"
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Olyviah Weber

May 25, 2023

5  out of  5 rating by Olyviah Weber
"I had talked with Dorie Halbfass and she did amazing!! Talked everything through with me to where I could understand what the questions were. She made sure I got exactly what I wanted! Definitely would recommend all the time."
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Erin Daughetee

May 24, 2023

5  out of  5 rating by Erin Daughetee
"If you are looking for someone to ease your insurance burdens, ask for Parker. I spoke with a very knowledgeable young man named Parker. I was quite anxious as you would expect from someone who has only spoken to insurance agencies very minimal if ever. I expressed my confusion anytime a question arose and Parker was very quick to respond in a way that helped me to understand what the difference terms meant. I will be sharing my incredible experience with Parker and look forward to his future and mine."
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Jacob Paulus

May 19, 2023

5  out of  5 rating by Jacob Paulus
"Same day vehicle accident claim and approval. Outstanding friendly and professional staff."
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Cliff Puckett

April 26, 2023

5  out of  5 rating by Cliff Puckett
"Had a pleasurable time on the phone with dorie h. Hot my appointment scheduled for a price reduction quote"
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markeisha gamblin

April 13, 2023

5  out of  5 rating by markeisha gamblin
"Dorie was great help at explaining giving a quote as she was not able to help me but took my information to get me the quote I am needing she was very helpful"